How it works

It works where your techs actually are

ServiceProof is built for basements, rural roads, steel warehouses and every other place where phones stop working. It does that without moving your data or opening your firewall.

When there’s no signal

Most field apps are written as though everyone has five bars, but your techs work in the places where that isn’t true.

ServiceProof keeps a copy of what the tech has already seen right on the phone. When a screen opens, it loads from that copy immediately and then refreshes in the background if there’s signal to refresh with.

Screens open instantly, even on one bar, because nothing waits on the server to respond.
The job is still there in the basement, including the address, the contact, the notes, the equipment and the parts catalog.
Screens don’t go blank. If a refresh fails, the app keeps showing the last good version instead of replacing it with an error.
When the signal comes back, the app catches up on its own without the tech doing anything.

There is one limit: a status change or a billed part has to reach your server to count, so those need a moment of signal. The app tells the tech clearly when something hasn’t gone through, and it never shows a change as saved when it isn’t.

Your data stays yours

We aren’t asking you to move your business into our system. There’s nothing to migrate, because nothing moves.

ESC stays exactly where it runs today, and you own it. ServiceProof doesn’t copy your database anywhere.
Changes are written into ESC, as real customers, real job numbers and real invoices. The office sees them in ESC the way it always has.
There’s no second system to reconcile. No ServiceProof copy of your jobs is sitting somewhere, slowly drifting out of step with the real one.
If you stop using us tomorrow, your ESC is untouched, complete and yours, because it never left.

This is the biggest difference between us and the “switch to our platform” pitch. We extend the life of what you already run, and we never hold it hostage.

No hole in your firewall

If your ESC server sits in your own building, as most do, show this section to whoever looks after your network. It covers what they care about most, and it’s the part most vendors get wrong.

Nothing connects in to your office. There’s no port to open, no address to publish and nothing for anyone on the internet to find and probe.
A small piece of software on your side makes an outbound connection, in the same direction a web browser does, which your firewall already allows.
Every request travels over an encrypted connection, and each one must come from a signed-in user before it’s answered.
A tech only sees what a tech should see, and the app never exposes your full customer list.
Your ESC login credentials never leave your building.

If a vendor asks you to open a port to your ESC server so their app can reach it, that tells you what you need to know about that vendor.

It installs like an app

A tech opens a link, taps “Add to Home Screen,” and that’s it. ServiceProof sits on the home screen and works like any other app on the phone.

iPhone and Android get the same app on the same day.
There’s no app store, so there’s no waiting on a review, no Apple ID and no asking the office for the password.
No device management is needed. It works on the phone the tech already owns.
Techs stay signed in, so they only have to sign in once.
Updates arrive automatically, so nobody has to chase forty people to install anything.
Techs pick their truck when they sign in, so van stock and pricing are right from the first tap.

A new hire can be working in about ninety seconds, which matters more than it sounds when you’re hiring in the spring.

It sits on the home screen like any other app.

Picking a truck or warehouse at sign-in.

Getting started

Going from the first conversation to techs using it in under a week.

When	What happens
Day 1	We talk, and you tell us how you run: your trucks, your price levels, your labor codes and who’s allowed to create work. We look at your ESC setup.
Days 2–3	We connect to your ESC and set the app up against your data, so you see your own customers and jobs instead of a demo company.
Days 3–4	You and a couple of your best techs run real work through it and tell us what’s wrong, and we fix it.
Day 5	Everybody else gets the link. Training is a text message, because the app doesn’t need training.

There’s no install day. Nobody comes to your office, and nothing is loaded onto your techs’ phones by hand.
There’s no contract term. Cancel at the end of any month and keep all of the work, because it was always in ESC.
Keep ESC mobile running as long as you like. You don’t have to drop it on day one.

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