Lookup
Your whole history, from the passenger seat
Twenty years of ESC is sitting on your server being no use to the person standing in the boiler room. One search box puts all of it in their hand.
Search everything
One box. Type what you remember — not what the database wants.
A tech never remembers a job number. They remember “the Baptist church off 290”, or a phone number, or that it was a Rheem that kept tripping. So the search looks across all of it at once:
- Customer name and building name
- Street address, city and zip
- Job number and invoice number
- Phone number — any of them
- The customer’s own PO number
- Job description and the work that was done
- Words inside old notes — which is where the good stuff always is
Results come back newest first, with the customer, the site, the date and what happened, so you can tell at a glance which one you meant.
One box, ten columns behind it.
Newest first, with enough to recognize it.
The site’s whole story
Find one job and you’ve found the building. Find the building and you’ve found everything.
From any result the tech can walk straight into the site’s history: every visit anybody from your company ever made there, in order, with who went and what they did.
- Prior visits on this very job — what the last tech tried, before you try it again.
- Everything at this address — even work from before the current owner, the current customer name, or the current tech.
- Notes, equipment and photos all hang off the same site, so the story is in one place.
- It reads back on a phone, in the field, without a laptop or a phone call to the office.
This is history ESC already has. The difference is that it is now reachable by the person who needs it, at the moment they need it.
Anything. From anywhere.
What the last tech already tried.
Why it wins the callback
A tech who walks in already knowing is a different company than a tech who walks in asking.
You don’t re-do last year’s repair
The unit failed the same way in March. Knowing that changes the diagnosis, and stops you selling a part that didn’t fix it then either.
The quote is grounded
“This is the third call on this unit in eighteen months” is the most persuasive replacement argument there is — and you can say it while you’re standing next to it.
Nobody rings the office
The lookup that used to cost a dispatcher five minutes and two interruptions now costs the tech four seconds.