Lookup
Your whole history, from the passenger seat
Twenty years of ESC history sits on your server, out of reach for the person standing in the boiler room. One search box puts all of it in their hand.
Search everything
There’s one search box, and you can type whatever you remember into it.
Techs rarely remember a job number. They remember “the Baptist church off 290,” a phone number, or that it was a Rheem that kept tripping. So the search looks across all of these at once:
- Customer name and building name
- Street address, city and zip
- Job number and invoice number
- Any phone number on file
- The customer’s own PO number
- The job description and the work that was done
- Words inside old notes, which is where the most useful details usually are
Results come back newest first, with the customer, the site, the date and what happened, so you can tell at a glance which one you meant.
One search box covers ten fields.
Results are listed newest first, with enough detail to recognize them.
The site’s whole story
Finding one job leads you to the building, and the building leads you to everything else.
From any result, the tech can go straight into the site’s history: every visit anyone from your company has made there, in order, with who went and what they did.
- Prior visits on this job show what the last tech tried, before you try it again.
- Everything at this address is included, even work from before the current owner, the current customer name or the current tech.
- Notes, equipment and photos are all attached to the same site, so the whole story is in one place.
- It all reads well on a phone, in the field, without a laptop or a call to the office.
ESC already has this history. The difference is that the person who needs it can now reach it at the moment they need it.
Look up anything in ESC history, from anywhere.
What the last tech already tried.
Why it wins the callback
A tech who walks in already knowing the history comes across as a different company than one who walks in asking questions.
You don’t redo last year’s repair
The unit failed the same way in March. Knowing that changes the diagnosis and keeps you from selling a part that didn’t fix it last time either.
The quote is grounded in history
“This is the third call on this unit in eighteen months” is the most persuasive replacement argument there is, and you can make it while standing next to the unit.
Nobody has to call the office
The lookup that used to cost a dispatcher five minutes and two interruptions now takes the tech four seconds.